Refunds & Cancellations

Last updated: 28 September 2026

This policy applies to purchases on Photoalbumz (our website).

Digital products

Our plans unlock digital downloads immediately after payment. Because of this, purchases are generally non-refundable once a full-resolution download has been made.

When we refund

• You were charged but the plan was not unlocked, or you were charged twice.
• A technical problem on our side stopped you from downloading and we could not fix it within 7 days.
• You request a refund within 7 days of purchase and have not made any full-resolution download.

Cancellations

Passes are one-time payments and do not renew, so there is nothing to cancel. They simply end on their expiry date.

How to request

Email support@photoalbumz.com with your account email and the Razorpay payment ID. Approved refunds are issued to the original payment method within 5–7 working days.